Robotics Service Expert

Company Description

Movu Robotics
Innovation, ambitious growth, technology, state-of-the-art robots – that’s Movu Robotics in a nutshell. Due to the in-house design and manufacturing process of our systems, an exciting, hands-on work environment with plenty of challenges and advancement opportunities is guaranteed. Will you help shape the future of intralogistics?

Service
Address
Lokeren, Belgique

Job Description

As a Product Expert you manage the knowledge base of a certain product range in order to support our technical field team in performing their service and maintenance job.

  • Manage the technical data of one of our products and make it available in an accessible way for our technicians & the helpdesk/hotline:  maintenance procedures, service procedures, spare parts lists,…
  • Remotely support field team
    • Point of contact for technical escalations from the Service team and the first line helpdesk
    • Making analysis of issues in the field & determine the right prioritisation towards our Quality monitoring board.
    • Take part of that Quality board & represent Service operations
    • Take part of a rolling system of 24/7 support towards our teams and customers
  • Support on the creation of training for the technical team
  • Act as the point of contact for the latest info on the product
  • Development of structure and tools how the service engineers should work
  • Monitor the serviceability of the product and act as a driving force over the improvements to be implemented in next design release
  • Keep close contact with the product owner, translate the product strategy into field actions and give the necessary feedback out of the field towards the product manager
  • Manage the technical changes & coordinate the field actions to execute these
  • Monitor the customer need for specific features and translate / prioritize these towards product management

Qualifications

  • You have a technical bachelor degree or equivalent through experience. Experience in a technical service or commissioning function of 3 years is required.
  • Affinity with software is recommended
  • You are hands-on
  • You’re available for travel for 30% of your time worldwide
  • Good knowledge of Dutch/English. French is definitely a plus.
  • Computer skills: MS Office + Teams
  • You are sociable, eager to learn, driven and cheerful
  • Customer-friendliness and passion are second nature to you

Additional Information

What we offer you?

  • A place in an enthusiastic, young organisation with the necessary ambitions
  • The necessary freedom and the opportunity to take initiatives
  • A competitive gross salary
  • Group and hospitalisation insurance
  • car + fuel / charging card
  • Meal vouchers (8€)
  • Net allowances
  • Participation CAO90 Bonus
  • 12 ADV Days (32 leave days in total)
Apply now
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