Robotics Service Expert

Intro text - Company description

Company Description

Movu Robotics
Innovation, ambitious growth, technology, state-of-the-art robots – that’s Movu Robotics in a nutshell. Due to the in-house design and manufacturing process of our systems, an exciting, hands-on work environment with plenty of challenges and advancement opportunities is guaranteed. Will you help shape the future of intralogistics?

Field of expertise
Service
Address
Lokeren, Belgien
Job description

Job Description

As a Product Expert you manage the knowledge base of a certain product range in order to support our technical field team in performing their service and maintenance job.

  • Manage the technical data of one of our products and make it available in an accessible way for our technicians & the helpdesk/hotline:  maintenance procedures, service procedures, spare parts lists,…
  • Remotely support field team
    • Point of contact for technical escalations from the Service team and the first line helpdesk
    • Making analysis of issues in the field & determine the right prioritisation towards our Quality monitoring board.
    • Take part of that Quality board & represent Service operations
    • Take part of a rolling system of 24/7 support towards our teams and customers
  • Support on the creation of training for the technical team
  • Act as the point of contact for the latest info on the product
  • Development of structure and tools how the service engineers should work
  • Monitor the serviceability of the product and act as a driving force over the improvements to be implemented in next design release
  • Keep close contact with the product owner, translate the product strategy into field actions and give the necessary feedback out of the field towards the product manager
  • Manage the technical changes & coordinate the field actions to execute these
  • Monitor the customer need for specific features and translate / prioritize these towards product management
Qualifications

Qualifications

  • You have a technical bachelor degree or equivalent through experience. Experience in a technical service or commissioning function of 3 years is required.
  • Affinity with software is recommended
  • You are hands-on
  • You’re available for travel for 30% of your time worldwide
  • Good knowledge of Dutch/English. French is definitely a plus.
  • Computer skills: MS Office + Teams
  • You are sociable, eager to learn, driven and cheerful
  • Customer-friendliness and passion are second nature to you
Additional Information

Additional Information

What we offer you?

  • A place in an enthusiastic, young organisation with the necessary ambitions
  • The necessary freedom and the opportunity to take initiatives
  • A competitive gross salary
  • Group and hospitalisation insurance
  • car + fuel / charging card
  • Meal vouchers (8€)
  • Net allowances
  • Participation CAO90 Bonus
  • 12 ADV Days (32 leave days in total)