Team Lead Commissioning Central Europe

Job Description

The Team Lead Commissioning ensures the punctual execution of commissioning interventions and training at customer sites by him/herself and the Central European team in an efficient and qualitative manner, in accordance with the group QSHE standards. He/she is a technical expert and advisor to colleagues. Supports the team with needed tools, clothing and personal protective measures. Coaches the team and defines training needs. He/she joins a periodic 24/7 standby service in order to solve problems immediately.

Functional Responsibilities:

Commissioning activities 

• You will start-up shuttles, elevators, conveyors and WCS at our customers’ locations.
• You are willing to travel. You work typically 2 or 3 weeks on-site. 
• You are responsible for PLC software (Beckhoff) configuration and live testing. 
• You support end users and our integrators with level 1 and level 2 support, both on site, by telephone and via remote connection. 
• You give training where necessary.
• You will be joining a periodic 24/7 hotline service in order to solve problems immediately. 

Team Management/Soft Skills

• Participates in hiring by attracting/recommending new team members and joining interviews.
• Is able to understand the assignments of the team members and to support them in fulfilling their assignments.
• Conduct periodic calls with all team members to maintain alignment and address ongoing issues.
• Ensures clear communication of project goals, serving as a primary contact for the team and stakeholders.
• Identifies and mediates team conflicts, promotes feedback and solutions for team cohesion.
• You give feedback and advise on the team planning to ensure Movu Robotics’ deploys the optimal skills tailored to the customer and work to be carried out.

Project Oversight

• Regularly follow up on projects, utilizing pre-commissioning and commissioning checklists to ensure readiness.

Customer Relations

• Ensures communication towards customers is diplomatic and supports the Customer relationship.
• Reports any escalations to the Director Project Execution and helps to build a plan to mitigate now and avoid customer escalations in the future.
• Suggests and discusses ideas to improve customer satisfaction to the Director Project Execution. 

General

• Follows up on the efficiency and quality of commissioning task execution.
• Review and update the standard tool list, adding new tools as needed for efficiency and effectiveness.
• Keeps track of (local + personal) stock of tools, clothing and Personal Protective Measures needed by the team.
• Analyses questions for on-site and/or other relevant information provided by and external stakeholders.
• Reports missing information, issues and/or proposes other possible solutions to the stakeholder.

Administration & other

• Ensures all team information is properly stored and easily retrievable by internal stakeholders.
• Follows up on administration of the commissioning team (daily logging, hour registration,…) 
• Suggests improvements to the administrative process to the Director Project Execution.

Training & Development

• Coaches the team to grow (suggests training courses, reports possible career opportunities of team members,…)
• Provides comprehensive training for new team members to ensure they are well prepared and informed.
• Ensures technical escalations are shared with the Product Expert team.
• Maintains and improves relevant managerial knowledge and skills.