Helpdesk Engineer Software Applications

Company Description

Movu Robotics
Innovation, ambitious growth, technology, state-of-the-art robots – that’s Movu Robotics in a nutshell. Due to the in-house design and manufacturing process of our systems, an exciting, hands-on work environment with plenty of challenges and advancement opportunities is guaranteed. Will you help shape the future of intralogistics?

Service
Address
Lokeren, Bélgica

Job Description

We are looking for a highly motivated and experienced individual to join our team as Helpdesk Engineer for software applications. 

  • As one of the Helpdesk Engineers, you will receive calls from customers, integrators and Movu technicians on site. You will support on topics related to Warehousing Software applications.
  • You own the case and if you are not able to solve it yourself, you are responsible to gather the necessary information to escalate this to an expert in the matter.
  • You are punctual in following up the calls & incoming emails.
  • You monitor and follow the trouble shooting to the point where you can supply a solution.
  • You analyze the calls in an offline modus for the purpose of structural improvements, which you prepare for our R&D department.

Qualifications

  • You have experience in software support, preferable in a helpdesk function (or related), in a B2B environment.
  • You can rely on an education in IT / Software or related.
  • You are technically proficient, with an understanding that technology serves as a means for innovative solutions. 
  • Next to Dutch, you have a fluent knowledge of English. Any additional language is an advantage.
  • Relevant experience in a logistic industry is a plus.
  • You have organizational skills and demonstrate attention to detail.
  • You have excellent time management and prioritization skills, and you're able to effectively manage multiple tasks simultaneously. 
  • You are stress resistant and have the gift to make a customer feel comfortable and helped, even in stressful situations.

Additional Information

What do we offer you?

  • A place in an enthusiastic, young organisation with the necessary ambitions
  • The necessary freedom and opportunity to take initiative. 
  • An intensive training by experienced people.
  • An attractive salary in an international environment with many benefits: 
    • Company car with fuel card/charging pass
    • Group & health insurance
    • Meal vouchers (8€)
    • Net allowances
    • CAO90 Bonus
    • Laptop
    • iPhone + subscription
    • 20 days of vacation plus 12 extra days for working a full year on 40h-workweek instead of 38h (32 leave days in total)
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