Job description
Job Description
The Competence Center Manager will manage the knowledge base of our products in function of the usage in an after sales environment.
- He/she organizes the helpdesk function (24/7) in all aspects, for the support of the regional field service teams, our direct customers and the integrators.
- He/she is responsible to build out the second level competence team (experts in the different technologies)
- He/she creates and manages the technical information needed for the legal requirements (manuals) and maximizes the use of technical knowledge for service operations & customer operations.
- He/she manages the feedback loop from the field towards R&D & project engineering with the goal to improve the reliability and the serviceability
- He/she organizes & manages the technical training center for internal and external customers
Qualifications
Qualifications
- Minimum bachelor’s degree in computer science, Electrical Engineering, a related technical field, or equivalent practical experience.
- You have at least 10 years of experience in an equivalent function in an industrial environment
- You understand the needs of industrial customers & of our internal customers
- Excellent Communication and teamwork abilities
- Ability to manage multiple tasks and projects simultaneously
- Language knowledge: Dutch and English, both fluently spoken and written
Additional Information
Additional Information
What we offer you?
- A place in an enthusiastic, young organisation with the necessary ambitions
- The necessary freedom and the opportunity to take initiatives
- A competitive gross salary
- Group Insurance
- Health Insurance
- Cost proper to employer
- Company car + fuel card / charging pass
- Participation in the CAO 90
- Laptop
- Iphone + Subscription
- Meal Vouchers
- 20 days of vacation plus 12 extra days for working a full year on 40h-workweek instead of 38h