Robotics Competence Center Manager

Intro text - Company description

Company Description

Movu Robotics
Innovation, ambitious growth, technology, state-of-the-art robots – that’s Movu Robotics in a nutshell. Due to the in-house design and manufacturing process of our systems, an exciting, hands-on work environment with plenty of challenges and advancement opportunities is guaranteed. Will you help shape the future of intralogistics?

Field of expertise
Service
Address
Lokeren, Belgium
Job description

Job Description

The Competence Center Manager will manage the knowledge base of our products in function of the usage in an after sales environment.

  • He/she organizes the helpdesk function (24/7) in all aspects, for the support of the regional field service teams, our direct customers and the integrators.
  • He/she is responsible to build out the second level competence team (experts in the different technologies)
  • He/she creates and manages the technical information needed for the legal requirements (manuals) and maximizes the use of technical knowledge for service operations & customer operations.
  • He/she manages the feedback loop from the field towards R&D & project engineering with the goal to improve the reliability and the serviceability
  • He/she organizes & manages the technical training center for internal and external customers
Qualifications

Qualifications

  • Minimum bachelor’s degree in computer science, Electrical Engineering, a related technical field, or equivalent practical experience.
  • You have at least 10 years of experience in an equivalent function in an industrial environment
  • You understand the needs of industrial customers & of our internal customers
  • Excellent Communication and teamwork abilities
  • Ability to manage multiple tasks and projects simultaneously
  • Language knowledge: Dutch and English, both fluently spoken and written
Additional Information

Additional Information

What we offer you?

  • A place in an enthusiastic, young organisation with the necessary ambitions
  • The necessary freedom and the opportunity to take initiatives
  • A competitive gross salary
  • Group Insurance
  • Health Insurance
  • Cost proper to employer
  • Company car + fuel card / charging pass
  • Participation in the CAO 90
  • Laptop
  • Iphone + Subscription
  • Meal Vouchers
  • 20 days of vacation plus 12 extra days for working a full year on 40h-workweek instead of 38h