IT Support Engineer

Job Description

As an IT Support Engineer, your main goal is to ensure an excellent end-user experience by maximizing productivity and efficiency. Your responsibilities will involve providing top-notch support services to our employees when they encounter issues or need assistance. You will primarily be responsible for remotely supporting the daily operations of stow's end users across various locations including North Europe (including our HQ), US, and UK. This role encompasses both first- and second-line support for both on-campus and remote users. You will be involved in supporting and troubleshooting various endpoints such as laptops, desktops and mobile phones, as well as Microsoft Office applications including Teams, SharePoint Online, Exchange, and video conferencing.

To excel in this role, you must possess proficiency, organizational skills, and a strong passion for learning about innovative technologies and services. It's important to note that this is a demanding position that may occasionally require work outside regular hours to meet crucial deadlines or support events.

You will be responsible for ;

• Installing and configuring computer hardware, software, systems, networks, printers and scanners.
• Responding in a timely manner to service issues and requests.
• Providing technical support across the company (this may be in person or over the phone).
• Setting up accounts for new users.
• Repairing and replacing equipment, as necessary.
• Testing innovative technology.
• Possibly training junior staff.
• Creating and maintaining a knowledge database and manuals for end-user to minimize the need for support.